1. Neopets
  2. Submit a request

Submit a request

*Due to the high volume of requests, there are still occasional delays in our customer service. We expect Account Access ticket to be resolved within 2 weeks. We apologize for any inconvenience this may have caused you. Please try resetting your password here

Please enter the username you're writing in about here. If you have questions about more than one account, please create separate tickets for each one.

Please enter the ticket # you are Appealing

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please enter the e-mail used to create your account here

Please submit your in-game birthdate

Was your account created greater or less than one year?

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