Membership/Neocash
Be-Gone Superpack
Pet Slots
Games Room Fortune Cookie
- Future Fashions Shop
- Will I be able to open multiple Games Fortune Cookies at once?
- Will I be able to gift the Games Fortune Cookie?
- What is a Games Fortune Cookie?
- I opened a second Games Fortune Cookie to add time to my countdown clock, why wasn't time added to my clock?
- How will I know when my cookie expires?
- How long will I be able to receive 2X NP?
- See all 7 articles
Lab Ray Fortune Cookie
- Will I be able to open multiple Lab Ray Fortune Cookies at once?
- Will I be able to gift the Lab Ray Cookie?
- Why can't I open my Lab Ray Cookie?
- What is a Lab Ray Fortune Cookie?
- I don't have access to the Lab Ray, can I still purchase a Lab Ray Fortune Cookie?
- How will I know when my extra zaps end?
- See all 8 articles
Monthly Collectible Cards
Mysterious Morphing Experiment
NC Gift Boxes
- Will my account get frozen if I trade a Neocash item for anything other than another Neocash item?
- Where will I be able to find my NC Gift Boxes after I have redeemed a Neocash Card?
- What is an NC Gift Box?
- May I use NC Gift Boxes to trade Neocash items for Neopoint items, Neopoints, or Neocash?
- I was notified that I had received a Neocash item gift, but when I went to my Item Transfer Log, it was not there. What happened?
- I received a Neocash item gift from another user, but I can't read the instructions in the Item Transfer Log. Can you help?
- See all 16 articles
NC Item Fortune Cookie
- Why can't I just send my NC Item Fortune Cookie item to myself? Do I have to send the NC item to Neofriends?
- Why cant I select my Neofriend to gift the item from the NC Item Fortune Cookie?
- What is an NC Item Fortune Cookie?
- I sent the item from the NC Item Cookie to the wrong user, help!
- How many items are available in each NC Item Fortune Cookie?
- How do I know if another user has received the item I have gifted them from an NC Item Fortune Cookie?
- See all 11 articles
NC Mall
- Why did my Neocash purchase show up on the wrong account?
- I purchased Neocash but it was granted on the wrong account. What do I do?
- I bought Neocash but its not showing on my account. Where's my Neocash?
- Will the NC Mall be available worldwide?
- If I am only 12, can I buy Neocash?
- What is Neocash?
- See all 13 articles
NC Mall Album
NC Mall Sale
Neocash Items
- Will Neocash items give my pets an advantage?
- Why can't I try on the baby items in the NC Mall?
- Why can't I find the item that I saw in the NC Mall a week ago?
- Where can I see the items I purchased from the NC Mall?
- What Neocash items can I buy, and where?
- The price of the cash item shown to me on the site and the price I actually paid are different.
- See all 19 articles
NC Upcycle Fortune Cookie
- Will I be able to open multiple Upcycle Fortune Cookies at once?
- Will I be able to gift the Upcycle Fortune Cookie?
- What type of rewards will I be receiving for my donations?
- What type of items will I be able to donate?
- What is the Upcycle Fortune Cookie?
- If I dont donate items on a day, will that day carry over?
- See all 11 articles
Neocash Cards
- Where can I get a Neocash / Nickcash Card?
- What is a Neocash / Nickcash Card?
- I purchased a Neocash Card, but when I entered the code, it said that the card had not been activated. What can I do?
- I have a Neocash Card; how do I redeem it?
- I entered my PIN and received an error message. What do I do now?
- How much do Neocash / Nickcash Cards cost?
- See all 7 articles
Patapult
Premium Collectible
- Will I be able to purchase Premium Collectible items separately?
- What is a Premium Collectible item?
- If I cancel my Premium membership, will I be able to keep my Premium Collectible item(s)?
- I just signed up for Premium. Do I get a Premium Collectible item?
- How will I know when I've received my Premium Collectible?
- Are Premium Collectible items giftable?
Premium Featured Game
Premium Portal
- Who do I contact with questions regarding my Premium Subscription?
- When will I receive my Space Faerie Scratch Card?
- When will I be able to see the Premium Neopets Charter board?
- What is the Premium Portal?
- What do I receive for my Premium subscription?
- My layout looks different after I signed up! How do I change it back?
- See all 9 articles
Premium Random Events
Premium Subscription Information
Purchasing Neocash
- Why do I see 'PayByCash' when I go to the UltimatePay website?
- Why did my Order Total increase from the time I started the Buy Neocash process to when I selected an UltimatePay payment option?
- Why can't Neocash be free?
- Why am I being charged VAT on my Neocash purchase?
- What VAT/GST rate is being applied to my Neocash purchase?
- What payment methods do you accept?
- See all 19 articles
Space Faerie Scratchcard
Space Faerie Theme & Avatar
Super Gift Boxes
Super Shop Wizard (SSW)
Sweetheart Gram
- Will I still be able to send a Sweetheart Gram once they are no longer for sale in the NC Mall?
- Which items are available in the Sweetheart Grams?
- When will we receive our Share the Love Community Challenge bonus item?
- What is the Share the Love Community Challenge?
- What if a Neofriend sent me the Sweetheart Gram and I accidently selected 'Discard'?
- What is a Sweetheart Gram?
- See all 17 articles
Training Fortune Cookie
- Will I be able to open multiple Training Fortune Cookies at once to cut down training time even further?
- Will I be able to gift the Training Fortune Cookie?
- Why did I receive an error message while attempting to open a Training Fortune Cookie?
- What is the Training Fortune Cookie?
- How will I know when my Training Fortune Cookie expires?
- How will I know my training time has been decreased?
- See all 9 articles
Wild Card Fortune Cookie
- Will the Wild Card Fortune Cookie apply on top of other promotions?
- Will I be able to open multiple Wild Card Fortune Cookies at once?
- Will I be able to gift the Wild Card Fortune Cookie?
- What is a Wild Card Fortune Cookie?
- Is there a maximum amount of Neopoints that I can earn on each game while using the Wild Card Fortune Cookie?
- I opened a second Wild Card Fortune Cookie to add time to my countdown clock. Why wasn't time added to my clock?
- See all 11 articles
Wonderclaw
- Will there ever be more Wonderclaw machines available to choose from?
- Will I earn any Neopoints for playing Wonderclaw?
- Why can't I play Wonderclaw?
- Why am I not getting prompts in the game to use power-ups?
- What is the Bigbsy Shadingtons Wonderclaw game?
- The Wonderclaw game isn't loading properly for me.
- See all 20 articles
NC Fortune Cookies
- Will I still be able to open the Fortune Cookies if they no longer for sale in the NC Mall?
- Will I receive a bonus item from a Fortune Cookie?
- Where can I purchase Fortune Cookies?
- What are NC Fortune Cookies?
- How often will a new batch of Fortune Cookies be available?
- How many items or site perks are available in each Fortune Cookie?
- See all 9 articles
NC Collectible Items
NC Archives Fortune Cookie
- Will I be able to gift the NC Archives Fortune Cookie?
- What types of NC item prizes will I be able to earn from the NC Archives wheel?
- What is the NC Archives Fortune Cookie?
- If I dont spin the NC Archives wheel for a day, will that day carry over?
- I cant seem to open my NC Archives Fortune Cookie. Help!
- How will I know when my NC Archives Fortune Cookie expires?
- See all 10 articles
Monthly Neopoints
Premium
- Why did my Premium Membership show up on the wrong account?
- Can I have multiple Premium memberships?
- I paid for premium, but it disappeared before my membership ended. What happened?
- Where can I find and update information about my Premium account, such as my billing information or next billing date?
- What payment methods are accepted for Premium service?
- What's the refund policy for Premium?
- See all 21 articles
Holiday Season Gift of NC- Frozen
Dyeworks
- Will there be more NC items added to Dyeworks in the future?
- Will I be able to use a Dyeworks item to dye more NC items?
- Why does an item in the Dyeworks Shop have a potion bottle on it?
- Where can I find the original version of the item to participate in Dyeworks?
- When I hand in my original NC item, will I get it back?
- What is Dyeworks?
- See all 14 articles
Re-enroll Credit card
Castle Nox - Corridor of Chance
- What is the Transfabulator?
- Where can I find Key Packs?
- What is the Hubrid Nox Corridor of Chance?
- I've activated my Key Packs. Now what?
- Is there a specific paintbrush that my Neopet needs to be painted in order for me to pull the lever?
- Ive gained access to the Transfabulator, but its telling me that I dont have the correct customisation. What do I do?
- See all 10 articles
Bonus Discount Codes
Birthday Grams
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