Account/Login Issues
Two-Factor Authentication (2FA)
Parents
- Who needs parental consent on Neopets?
- Where can I get the consent form? How do I send it in?
- When a user under 13 creates an account, does Neopets store the user's email address?
- I sent in my form, but some of the games are still not available for my child to play. Is this a glitch?
- I don't want to sign a parental consent form. Can my child still play Neopets?
- Parental Consent - What it does
- See all 7 articles
Creation/Registration
Account Inquiries
- What is the difference between a "main account" and a "side account"?
- Can I earn Neopoints or play games on my side accounts?
- My ticket has not been answered yet, should I submit another?
- My account was scammed! Give me back all my Neocash items!
- If I am unable to log into my account, how will I view and respond to my ticket?
- My account was frozen. Can I get a refund?
- See all 12 articles
Premium Boards
PIN Issues
Password Issues
Frozen Account
Email Issues
Birthday Issues
Closing an account
Need More Help Submit a ticket below
We are here to help you with anything you need. Send us a ticket and we'll get back to you ASAP.
Create A Ticket