If you believe you have been the victim of a glitch on the site that caused your items or Neopoints to disappear, please report the problem using the form here (http://www.neopets.com/help.phtml) and give as much information as possible.
Things that would be helpful when reporting the glitch are:
- Approximate day and time (in NST if possible) when this occurred
- The URL of where this occurred
- What item(s) you lost
- A brief description of what happened: what you were doing, anything that will help us pinpoint the problem.
Just a reminder, there is no guarantee that your lost item(s) will be replaced.
I lost Neopoints or items from a site glitch!
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